Customer Service

Delivery to North America & Canada

"Free Shipping over USD $100" refers to orders delivered within North America & Canada. Your beautiful sleepwear will be sent from our Australian warehouse via FedEx Economy. Please allow 2-5 business days.

“$25 Priority Delivery” orders must be placed before 4.00pm PST on a business day for Fedex express delivery. Orders placed after this time will be sent in the following business day's cycle. Orders that choose this service will be sent via FedEx Priority from our Australia Warehouse. Please allow 1-3 business days.

Please note during busy SALE, express deliveries may take up to an additional 48 hours to reach you.

Your sleepwear is delivered thanks to FedEx and may require a signature on receipt. We ship to the USA on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the final purchase price.

Delivery Cost & Times

USA & CANADA

Orders USD $0-$99 FedEx Economy USD $14.95 2-5 Business Days
Orders USD $100 + FedEx Economy FREE 2-5 Business Days
FedEx Priority USD $25 1-3 Business Days

 

Security

This site uses Secure Sockets Layer (SSL) technology, the industry standard encryption. Your details are sent directly to the bank. We do not share these details with any third party, nor do we keep or store your card number. 

Papinelle complies with Australian security legislation.