Customer Service
- Delivery
- Cost & Time
- Security
- Terms & Conditions
Delivery Cost & Times
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USA & CANADA |
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| Orders USD $0-$99.99 | USD $9.99 | 2-5 Business Days |
| Orders USD $100 + | FREE |
2-5 Business Days |
Delivery to North America & Canada
Our team works hard to ensure orders are sent out as soon as possible, however please allow 2–3 days for your order to be processed and dispatched during our sales event.
- "Free Shipping over USD $100" refers to orders delivered within North America & Canada. Your beautiful sleepwear will be sent from our US warehouse via USPS. Please allow 2-7 business days.
- Please note during busy SALE, deliveries may take up to an additional 48 hours to reach you.
- We ship to the USA on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the final purchase price.
- For deliveries into Canada please note we do not send on a duty paid basis. The recipient is responsible for any duties and import taxes acquired.
Security
This site uses Secure Sockets Layer (SSL) technology, the industry standard encryption. Your details are sent directly to the bank. We do not share these details with any third party, nor do we keep or store your card number.
Papinelle complies with Australian security legislation.
Terms & Conditions
End of season sale: Prices as marked. Available on selected styles only. Items marked as FINAL SALE are final and cannot be exchanged or returned unless deemed faulty. Due to the high volume of orders during this time, once an order is placed no changes can be made to that order and we are unable to combine postage on multiple orders. Dispatch times may also be longer than usual - please allow 2-3 working days for your order to be dispatched. While stock lasts.