Customer Service

Delivery to North America & Canada

"Free Shipping over USD $100" refers to orders delivered within North America & Canada. Your beautiful sleepwear will be sent from our Australian warehouse via FedEx Priority or from our US warehouse via USPS. Please allow 2-7 business days.

Please note during busy SALE, deliveries may take up to an additional 48 hours to reach you.

Your sleepwear is delivered thanks to FedEx and may require a signature on receipt.

We ship to the USA on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the final purchase price.

For deliveries into Canada please note we do not send on a duty paid basis. The recipient is responsible for any duties and import taxes acquired.

Delivery Cost & Times

USA & CANADA
Orders USD $0-$99.99 USD $9.99 2-5 Business Days
Orders USD $100 +  FREE 2-5 Business Days

 

Security

This site uses Secure Sockets Layer (SSL) technology, the industry standard encryption. Your details are sent directly to the bank. We do not share these details with any third party, nor do we keep or store your card number. 

Papinelle complies with Australian security legislation.