Once your order has been placed, you will receive an order confirmation for us. This may appear in your spam or junk mail. If you cannot find the order confirmation in your inbox, please contact us.

For any enquiries regarding amending your online order, please contact our online team here.

You can get in contact with our online team here.

Your beautiful sleepwear will be sent from our US warehouse via USPS. Please allow 2-7 business days.

Please note during busy SALE, deliveries may take up to an additional 48 hours to reach you.

A signature may be required upon delivery.

We ship to the USA on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the final purchase price.

For deliveries into Canada please note we do not send on a duty paid basis. The recipient is responsible for any duties and import taxes acquired.

If you have purchased multiple items in your order, your order may be split into 2 or more shipments. You will receive separate tracking details for each shipment. If you have any enquiries, please contact us.

Please see our returns and refund policy. Click here

You can return your online purchase in original, unworn condition within 30 days from the purchase date *excludes gift cards, e-gift cards & final sales. Also excludes personalised items, face masks and knickers unless there is a manufacturing defect.

1. To initiate a domestic return, sign in into your account and click “Return” OR visit our Return Portal here.
2. Enter your order number and email address to start the returns request.
3. Select your items, reason, and shipping method (pre-paid label for $9.99 or your own carrier) and click “Confirm.”
4. You will receive an email with further information on how to complete your return within one business day.
5. Please allow 2 to 4 business days to process the return once it’s received. You will be notified via email once the refund has been issued.

Delivery and handling charges on returns are not refundable for incorrect choices and are to be returned to Papinelle using our returns portal. Please ensure your return parcel is securely packaged and return documents and labels are correctly attached. Papinelle will not be held liable for incorrectly packaged returns.

Please allow 10 business days from the day your parcel is delivered to our returns address for your refund to be processed. You will receive an email once your return has been finalised. Refunds will be processed using the original tender type.

When returning a faulty, damaged or incorrectly described item, Papinelle will arrange return postage on your behalf or refund postage costs upon presentation of receipt/s. This is subject to inspection by Papinelle prior to sending goods back to us. Should you receive an item that you believe is faulty or damaged, please select "defective item" in the returns portal and we will be in contact to provide a resolution.

If returning your item for a refund a $9.99 shipping fee will be deducted from your refund.

Please allow 5 business days from the day your parcel is delivered to our returns address for your return to be processed. You will receive an email once your return has been finalised.

Please contact us if you have any questions regarding your return.

In the case, your size is no longer available during the return process, you can choose to exchange for a different colour or item of the same value or higher. 

If the item is full price and you do not wish to proceed with an exchange, we will provide you with a full refund or a store credit.

Only one discount code can be used at any given time unless specified otherwise.